If vertical
lines always appear on printouts or print always shifts from the correct
position, or if Error 5100 occurs during printer operation, the Encoder Film
inside the printer may be smeared.
Follow the procedures below to check
the film condition, and clean it when necessary.
Check: Check the Encoder Film
conditions, Follow these Steps
1. Press the ON button to turn off
the printer.
2. Unplug the power cord from the
printer.
3. Open the Paper Output Cover.
4. Check if the Encoder Film (A) inside the printer is clear.
(A) Encoder Film (the transparent
thin film)
5. If the Encoder Film is smeared as shown below, it needs to be cleaned.
[If the Encoder Film is smeared,
clean it while following the procedures below.]
Cotton swab Water with a few drops
of neutral detergent (2 to 3 drops of neutral detergent in 1/4 cup of tap
water)
1. Moisten a cotton swab with the
prepared cleaning water. Eliminate extra water so that no water drops.
2. Using the moistened cotton swab,
wipe the Encoder Film.
(A) Encoder Film
(B) Rail
Keep your hands off the printer and clean the film with the
tip of the cotton swab, as shown in the photo above. Change the cotton swab to
new ones frequently.
3. Eliminate any stains or smearing from the film
until the entire film becomes transparent and clear.
4. If the trail of detergent is left
on the film, clean it using a cotton swab that is moistened with just water.
If moisture is left on the film,
eliminate it using a dry cotton swab, and wait until the film dries well.
5. Close the Paper Output Cover, and
plug in the power cord of the printer.
6. Press the ON button to turn on
the printer.
If an error occurs or strange sound
is heard, contact your local Canon Help Desk.
7. Print the Nozzle Check Pattern,
and confirm that the pattern is printed properly.
8. Print desired data, and confirms
that the print quality is good.
If the problem persists, check and
clean the Encoder Film again.
If the print quality is still not
improved even after repeated cleaning of the Encoder Film, contact your
local Canon Service Center or
You can call us and ask for help on +1-855-517-2433
If you have any query related to this problem, you can post a question here ( )
