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computer says offline, while printer is on

For the best wireless communication conditions possible, we will want to ensure that the network devices are suitably located.  To do this, please ensure the following:

1.  The access point is located indoors within the effective range for wireless communication; this would be within 50 meters of the access point.

2.  There are no obstructions blocking wireless communication.  Wireless communication between different rooms or floors is generally poor.  If possible, adjust the location of the devices so that the wireless router is as close to the printer as possible.

3.  There is no source of radio wave interference in your vicinity.  There may be a device such as a microwave oven using the same frequency bandwidth as the wireless station.  Place the wireless devices as far away from the interference source as possible.

I hope this helps -- if you still experience difficulty, please feel free to contact a technical support representative at 1-855-517-2433

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